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Vans Skateboard Shoes

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Delivery Information

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Cancellations

If you have placed an order and would like to cancel it, please email us as soon as possible, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to cancel it in time.


Returns

If you are going to send your item back for refund/exchange, please contact us first. We can only exchange shoes or refund money if you send us the item in original condition(with the original box and unworn outside).
When sending back please use recorded delivery. Please attach invoice to the box - it will help us identify you and process exchange/refund faster.
We refund cost of sending shoes for refund/exchange only if we sent size/shoes different than ordered or if we made any mistake. Otherwise the customer pays for additional delivery cost.
Please note: It's buyers responsibility to buy the correct size/colour. And we won't refund you money for additional postage cost if the shoes don't fit you or colour of the item looks slightly different than on your screen.
Computer monitors vary in their reproduction of colour. Colour you'll see on the screen depends also on your screen settings.
We do our best to provide you with best possible pictures of the product, but the colour you see on your screen may be slightly different from the real colour. While describing colour, we manufacturers description.
The same applies for size description: we always follow manufacturers description. If you have any doubts, please contact us before you buy the item


Exchanges

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.